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Can I combine shipping to save costs?
What about returns?
Do you offer framing?
What about painting commissions?
I think your artwork would look great on this product.
I want to feature you and your products in my blog.
Where do I find information about Art Helping Animals?
Google Checkout vs. Paypal
Should I ask about my order and when it will be shipped?
International shipping is available, but ecrater isn't very


Can I combine shipping to save costs?
Absolutely. Some items such as large paintings ship safer when they are packed and shipped separately. Small items can be grouped together in one package.

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What about returns?
I want people to be happy with their items. If you wish to return something, contact me immediately. Items needs to be returned within 14 days from the date of purchase. Of course item needs to be insured and returned safely in salable condition. Refunds are offered less the initial shipping charge. In the future, if my generous return policy is being abused, then a restocking fee may be required.

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Do you offer framing?
We do know the sources for frames- both for quality and great style. Send an email if you wish to discuss having an unframed painting framed before it is shipped. This option will also affect the shipping charge (larger and heavier package).

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What about painting commissions?
I do accept commissions from time to time.

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I think your artwork would look great on this product.
My artwork is available for licensing and I exhibit at the Surtex show each May. Contact me if you would like to discuss a proposal and I can direct you to my online portfolio.

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I want to feature you and your products in my blog.
It's flattering when people appreciate my artwork, and want to share it with their friends. Drop me a note as I might have other images available that you can use.

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Where do I find information about Art Helping Animals?
Art Helping Animals is a small group of professional artists raising awareness and funds for animal charities. You can visit our website at www.arthelpinganimals.com

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Google Checkout vs. Paypal
These are used to process credit card transactions. You do not have to have a google or paypal account to use them, which is often misunderstood. I prefer Google Checkout at this time, as it saves me a little in card processing fees.

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Should I ask about my order and when it will be shipped?
Absolutely. I didn't get a notice for an order until 2 weeks after it was placed. So I'll be checking a little more frequently. But if 1-3 days goes by, and you haven't heard from me, drop me an email. i don't want to miss a notice again. Thanks. 4/14/08- it's happened again. I seem to get paypal notices but not the ones made through google checkout (which is really the one I prefer). So if a few days go by, and you haven't heard from me, please drop me an email.

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International shipping is available, but ecrater isn't very
intuitive about it. I would have to weigh each item, and fill in a thousand slot chart for each country. Boooo. So if you are international, drop me an email before ordering, so I can look up the shipping based on your location. Thanks.

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Last Updated: 30 Oct 2013 18:57:39 PDT home  |  about  |  terms  |  contact
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